I've used Uber much more than Lyft, but I've had almost entirely positive experiences with both. Only one time did a Lyft driver cancel a trip on me after I waited 15mins and almost missed a flight. I reported the incident through the app and a $10 USD credit showed up instantly in my account with a friendly note from the rep.

At an airport, an Uber driver picked up my fare and then immediately canceled it which caused a $5 USD charge on my account. A quick report through the app rectified the situation in < 24hrs.

The Uber experience is so seamless across time-zones, countries, etc and directly integrates with Expensify. If Lyft expands more into Europe, I will definitely use them as well. I tend to use Lyft more in big US cities. Hailo is also quite popular in Europe. When traveling, I never take a regular taxi if I can help it. The one exception to this is Dublin, Ireland. Taxis are so ubiquitous and cheap that you can get one 24/7 from almost anywhere in city by just walking outside and putting your hand out.

For the ultimate in customer service and luxury, Blacklane is better than both. You pay a huge surcharge for it, but sometimes you need a pre-scheduled ride that is 100% reliable.

Hailo is immensely popular in Dublin, absolutely fantastic service. Sometimes I take it for granted, then threads about Uber and Lyft come up and I realise how amazing it is.

Dublin sure, but lot less decent down the country. Not nearly enough available rides, if any at times.

Yeah but I guess that's a drawback of relying on existing taxi's. It's shocking trying to get a taxi down the country even without Hailo

What's your security story? A search for "security" or "privacy" on your help docs returns zero results. The privacy policy makes no mention of any certifications (SOC 2 Type II, Tier 3 SSAE 16, TRUSTe, third-party audits, etc). How can I trust my data with your service?

Here you go: https://amplitude.com/privacy

We're also in the middle of a 3rd party SOC 2 audit right now.

less than scientific surveyor here:

I was all over Korea for a month last Summer and it definitely seemed that Samsung/LG phones were 90% of what I saw. Especially on the metro in Seoul. The few iPhones I saw were all older models. If you have something like an LG G3 and above, you can get LTE Advance speeds in Seoul which is quite astounding to experience. 300mbit on your phone!

Do they have sufficient storage on them to store all that data they're downloading? I notice that Apple is still offering 16GB devices which I can only imagine will be full within nanoseconds given LTE Advance speeds (although they probably don't sell the GSM model with 16GB, right?). Do Android devices still come in 16GB models over there? I am always saddened to see such small storage on devices.

EDIT: Someone's on a downvote party for my comments today I think.

Most Koreans are interested in streaming services, not downloading. Streaming video, Podcasts, movies etc.

On top of that the system works underground in the subway

and on top of that there's digital tv everywhere also

https://en.wikipedia.org/wiki/Digital_Multimedia_Broadcastin...

Many phones in Korea support DMB (and it also works on the subway).

Thanks, very informative.

I'd like to see a similar proposal on physical goods as well. Agriculture/food stuffs is another industry that is bogged down by the multitude of EU protectionist laws and tariffs. As I wine drinker, I suffer everyday because of them :)

Unfortunately, the article fails to define their terms. Ugh. Interesting read anyhow.

That would take another few articles.

Fear based ethnic favoritism is xenophobic by definition. Abstracting that with immigration policy, visa types, foreign labor law, etc to influence the effect doesn't change that.

Does anyone else feel like we're in the midst of another 1990's instant messaging war? Except now with smartphones!

Yeah and this implies that people by and large still aren't tech savvy (enough). This is very unfortunate as we have to use the software most people are wiling to tolerate. Ironically, in most of my use cases e-mail is the best solution for communication. It is based on widely accepted protocols [there is an abundance of e-mail clients you can choose from without fearing compatibility issues], delivery is (most of the time) almost instant and it is up to you which provider you use (or you can even host an e-mail server yourself). It's also good concerning encryption in that you can agree with each of your contacts whether or not you want to use some form of it. In contrast, messenger like Facebook don't give you a choice and OTR is not something everyone is willing to learn about.

This was a really fun read! Thanks for sharing!

You just need to talk your account rep (or sales if you don't have one). You will definitely not pay this price. I work for New Relic, so if you need help, let me know.

I really don't like playing "what's the real price" games.

I hear you. It's just a matter of simplicity. We can't have every single environment configuration on the site. So, we have a few list prices with links to contact us if your model doesn't fit. I hope that helps. If you have other questions, let me know.