A few years ago I used to run a VPS on DO with a mail server, VPN and some code I was writing. Once I was done with everything, I used their snapshots feature to backup my VPS and shut it down.
Two years later I wanted to restore the VPS but turns out my snapshot become "outdated" and they stopped supporting the format for restoration... Support was completely useless, wouldn't even let me download the snapshot, said at most they could mount it into a new VPS and I could recover the data myself.
That seems reasonable. Launching security-bug-ridden software seems dangerous, so mounting to a VPS so you can copy the important files seems an entirely reasonable access method.
Two years later I wanted to restore the VPS but turns out my snapshot become "outdated" and they stopped supporting the format for restoration... Support was completely useless, wouldn't even let me download the snapshot, said at most they could mount it into a new VPS and I could recover the data myself.
Very unprofessional.