You're arguing here against something I didn't say. You took one word from my statement -- "illiterate" -- and built a whole new argument around it which was never mine to begin with. I don't think you're doing it intentionally, I suspect it's just because you have a particular sensitivity on this subject. Either way I don't think I can say anything here that'll get a fair treatment from you.
> There is functionally no difference between trying to interact with talented support staff who aren't fluent in your language, and trying to interact with illiterate support staff.
That statement reeks of ignorance. It seems you have almost no experience with other languages than your own, or you would know that communicating while being non-fluent or with a non-fluent works just fine most of the time. Sometimes misunderstandings happens and it can be a bit slower but that is all.
> Sometimes misunderstandings happens and it can be a bit slower but that is all.
So your position is that support that's a bit slower, with some misunderstandings, is exactly as good as fast support without misunderstandings, even in downtime-sensitive applications.
