So your "new hardware device" is a Samsung Galaxy Tab A 10.1 (2019) with a stand, isn't it?
What's your motivation to offer hardware instead of selling the Android app separately as well, so customers could use it without the hassle of getting hardware shipped?
All of our current customers wanted to try the experience without actually having to purchase and own a new expensive device. We really wanted to lower the barrier for anyone who wanted to give us a chance.
We also handle all shipping/return costs -- we're trying to minimize any burden on the customers.
What happens when an employee has one stolen? or coffee spilled on it?
How many free tablets can I get for $25/mo? What do you do when you realize someone has spilled coffee on 3 tablets, and now their credit card isn't rebilling and they aren't responding to email?
You can dream up all of these scenarios. But if you have a healthy business then a small number of people scamming you for Galaxy Tab's doesn't kill it.
The margins are pretty fat ($25/mo for hardware that costs $200) and unless they have a particular knack for finding petty thieves I expect that they will lose fewer than 1% of their tablets to fraud.
It’s yearly subscription software but doing the app route you mentioned. Grabbed a little iPhone camera mount clip for like 10 bucks and it’s really something.
So your "new hardware device" is a Samsung Galaxy Tab A 10.1 (2019) with a stand, isn't it?
What's your motivation to offer hardware instead of selling the Android app separately as well, so customers could use it without the hassle of getting hardware shipped?