I believe this falls into the 'Results Oriented' mindset of delivering value. This means figuring out your desired outcome ahead of time, then measure it over time. In addition, overtime, you may determine that your desired outcome has changed and you need to measure differently. Yes, iterating is not just for software.
IMHO pure quantitative metrics are of little value for customer experience. I believe metrics should be a little squishy and subjective. The value in the subjectivity is that it spurns conversation and actual thought instead of simple counting.
I believe this falls into the 'Results Oriented' mindset of delivering value. This means figuring out your desired outcome ahead of time, then measure it over time. In addition, overtime, you may determine that your desired outcome has changed and you need to measure differently. Yes, iterating is not just for software.
IMHO pure quantitative metrics are of little value for customer experience. I believe metrics should be a little squishy and subjective. The value in the subjectivity is that it spurns conversation and actual thought instead of simple counting.