Absolutely agree about the first part but I don't see that this necessarily has to be a bad thing.
No matter what kind of business you run, the seller knows almost all the time more about the product/service/etc than the buyer. And as long as you don't have perfectly comparable products markets are far from ideal. Therefore the individual relationships between people matter because you can never fully quantify human relationships.
No matter what kind of business you run, the seller knows almost all the time more about the product/service/etc than the buyer. And as long as you don't have perfectly comparable products markets are far from ideal. Therefore the individual relationships between people matter because you can never fully quantify human relationships.