Going a bit deeper though, and putting aside the question of prevalence, how would you suggest we solve this problem?
-We have actively collaborate with law enforcement (sidebar: we are used to the HN crowd going after us for this due to data privacy issues)
-We are a "noisy" app - no one can install Life360 on your phone without you knowing
-We have a resources page specifically to help people who feel Life360 is being improperly used
-We have a "bubbles" feature that allows you to keep safety features active while hiding your exact location
-We have a customer support team that passes all reported instance of misuse to our legal team, which contacts authorities as needed.
If there were some easy way to do more, we would certainly consider it.
But, getting more philosophical, in some ways you are advocating that all for-profit companies pay for their own externalities. In some respects this makes a lot of sense (e.g. pollution, carbon credits, etc). How do you do this though when an externality is extremely rare or almost impossible to quantify?
Should car manufacturers pay into a fund that compensates people who are injured by speeding drivers who emulate racing in car ads? Should hammer and kitchen knife manufacturers do more to prevent murders? Should cigarette manufacturers pay insurance companies for their share of increased actuarial costs? Should social media companies pay for free therapy?
Life is grey and I don't claim to be the authority on right or wrong, but I don't feel the critique here zooms out and looks at the bigger picture. Odds and ratios matter.
If there were some easy way to do more, we would certainly consider it.
Why is easy the line? My argument is that you should be actively working to prevent harm, whether it is easy or not. I'm not arguing that you should be expending unlimited resources on it, but I don't think asking other people to think of easy things for you to do is where you should draw the line.
Going a bit deeper though, and putting aside the question of prevalence, how would you suggest we solve this problem?
-We have actively collaborate with law enforcement (sidebar: we are used to the HN crowd going after us for this due to data privacy issues) -We are a "noisy" app - no one can install Life360 on your phone without you knowing -We have a resources page specifically to help people who feel Life360 is being improperly used -We have a "bubbles" feature that allows you to keep safety features active while hiding your exact location -We have a customer support team that passes all reported instance of misuse to our legal team, which contacts authorities as needed.
If there were some easy way to do more, we would certainly consider it.
But, getting more philosophical, in some ways you are advocating that all for-profit companies pay for their own externalities. In some respects this makes a lot of sense (e.g. pollution, carbon credits, etc). How do you do this though when an externality is extremely rare or almost impossible to quantify?
Should car manufacturers pay into a fund that compensates people who are injured by speeding drivers who emulate racing in car ads? Should hammer and kitchen knife manufacturers do more to prevent murders? Should cigarette manufacturers pay insurance companies for their share of increased actuarial costs? Should social media companies pay for free therapy?
Life is grey and I don't claim to be the authority on right or wrong, but I don't feel the critique here zooms out and looks at the bigger picture. Odds and ratios matter.