> BTW, if so many average Joe's lost google accounts then there would be outrage and great chaos (like ticketmaster etc). So some people lost Google accounts - true. Same some people list U2F key.
They don’t “lose” Google accounts or Meta accounts or whatever. They’re locked out. In many cases, it appears lockouts can be triggered even by external events, including bad actors. Most companies are famously opaque on how lockouts happen, but there’s enough affected users out there to start forming some hypotheses.
Your argument is that the failure rate is so small, it doesn’t matter. “We’ll worry about it when the failure rate increases.”
This is what lack of accountability looks like, because you’re completely oblivious to the human consequences of even one failure.
Organisationally, companies like Google or Meta want billions of users, and want to manage the keys to their users’ digital universe, but don’t want to put in decent redressal processes for when things go wrong.
It’s not a tenable situation. Either the public will need to reevaluate how much they can trust big providers, or big providers might find legislation or legal action directing them to do better.
They don’t “lose” Google accounts or Meta accounts or whatever. They’re locked out. In many cases, it appears lockouts can be triggered even by external events, including bad actors. Most companies are famously opaque on how lockouts happen, but there’s enough affected users out there to start forming some hypotheses.
Your argument is that the failure rate is so small, it doesn’t matter. “We’ll worry about it when the failure rate increases.”
This is what lack of accountability looks like, because you’re completely oblivious to the human consequences of even one failure.
Organisationally, companies like Google or Meta want billions of users, and want to manage the keys to their users’ digital universe, but don’t want to put in decent redressal processes for when things go wrong.
It’s not a tenable situation. Either the public will need to reevaluate how much they can trust big providers, or big providers might find legislation or legal action directing them to do better.