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I think there is potential, but at the moment it's

1. RAG your data 2. Magic 3. Agent business logic 4. $$$

where step 2 is very unclear.

Also agent architecture what is it? A basic FSM which in essence is a bunch of business logic/rules with LLM API calls, how do you make this reliable for transactions.

I've yet to see a decent example of a business process replaced which isn't a question answer scenario i.e. call centre type role.



The problem is people want replacement when the Agent may just be able to do augmentation https://www.lycee.ai/blog/ai-agents-automation-eng




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