According to a GSA forensic audit, 18F was losing money, had billing issues, and spent too much time on non-billable activities (52% versus 48% billable).

https://www.gsaig.gov/sites/default/files/ipa-reports/OIG%20...

The GSA conclusion was...

  1. Establish a viable plan to ensure full cost recovery of ASF funds expended by 18F. 
  2. Ensure that internal 18F projects have appropriate supervisory review.  
  3. Implement controls over 18F’s reimbursable agreement process to ensure that work is not performed outside of a fully executed agreement.  
  4. Ensure that GSA CIO reviews and approves, in writing, all 18F IT-related work performed for GSA internal organizations. 
  5. Implement a comprehensive review of 18F’s past work to ensure accuracy of all billings.   
  6. Establish reliable internal controls to ensure that 18F’s future billings are accurate.  
  7. Ensure that 18F’s billing records are retained in accordance with GSA records management standards.