Ostensibly Microsoft has a goal, and they realize that the public is adamantly opposed to the way they are going about that goal. So the calculus for Microsoft management must be either: 1) We are right, doubters be damned; 2) This will be profitable and people will go along with it whether they want to or not, we're Microsoft, what are they going to do, use Pages?; or a total uncertainty as to the future but really hoping this path pays off for a variety of reasons.

I hate the future of Microsoft. I hate the future, and current iterations of Outlook and Word. I hate AI. I don't want CoPilot. What I WANT is competition in this space so Microsoft has to actually care what the consumer think.