Google’s lack of support is a directly correlated to their monopoly. They are able to not pay for proper support staff because they don’t have any competition. They should be regulated to spend a certain portion of their revenues on support given how critical they are to people’s lives. You can’t rake in hundreds of billions while being a monopoly and then claim you can’t afford proper amount of support staff.
Stop obsessing about the illusory magical power of competition, many companies operating on very competitive markets have the same kind of practices.
It doesn't matter if there's competition at the customer acquisition stage, as long as there's some form of customer lock-in the corporation is going to abuse them somehow.
More most markets have some kind of natural lock-in, and even in markets that don't companies without some kind of barrier to exit never scale in the first place, and that's why we must face this kind of bullshit pretty much everywhere even from companies operating in competitive markets.
