I talked to one call center in India and then I had to speak to the Latin America call center. They all said the same thing.

Rather mail to Toshiba and raise grievance. I see these days company responds better if you tweet against them. Just try it.

Twitted to Asus about Zenbook ux32vd that screen died 5x and still in warranty (comes back from repair, works sometimes a month, dies). No answer there. Maybe they are dead. Couse they are not repairing it eater... And Asus support is not support. It's customer avoidance.