I've had bad experiences with Toshiba refusing to honor warranties before. After hours on the phone it turned out that the reason they wouldn't help me is because they had recorded my date of birth as the date of purchase and vice versa. Apparently no one there thought it strange that the laptop had been out of warranty for more than two decades... The one manager that did understand the absurdity of the situation still insisted that no one at his call center had the authority to make the obvious correction. Like the OP, I will never buy another Toshiba product, and I tell all my friends the same.