Clearly, the answer is yes. In a commodity business, where your customer does not necessarily know much about your product, brand name recognition, price competition, and other-people's-money buyers are your bread and butter.

GoDaddy advertises heavily. NetSol relies on the fact that they were the first and no one ever gets fired for recommending them.

The people who are still their customers obviously do not realize they can get better value--though not necessarily a lower price--from other companies.

And, apparently, there are also the buttmunches out there that are customers because the customer service (and self-policing in particular) is awful.